ArredoDesignOnline ships throughout Italy and in most European Countries.
ITALYThe shipping is free for Italian destination and is done by couriers specialized in furniture delivery, and adept in handling the packages ensuring their integrity and making the delivery at home, bringing the goods inside the house.
EUROPEThe transport of goods is done by couriers specialized in furniture delivery. Delivery is street level and at an additional cost that depends on the volume of goods and the country of destination.
The Shipping Times in Italy may vary from 5 to 20 working days depending on the region, while in Europe they may vary from 1 to 3 weeks according to the country. The indicative date of delivery is the sum of the days from the Production Time, indicated on each product, and the days from the Shipping Time category.
The deliveries are made with a telephone notice to the customer a few days before, giving him/her a chance to arrange for delivery in a convenient time slot from Monday to Friday and sometimes even on Saturday morning. For this reason it is important to specify a phone number to which you are always available.
The couriers do not deliver on appointment, but they try to respect the availability considering the customer's delivery schedule.
A few small items or replacements, however, can be shipped using express mail, to speed up the service. Delivery with these vectors is made to street level, as the handling this type of goods is undemanding. If the customer requires delivery at home, a supplement to the price depending on the target area will be added and a request must be placed at our Customer Service before shipping.
All merchandise travels with packaging fit for transport and a further warranty covering ALL RISK insurance in case of breakage or loss during handling, covering the full amount of the merchandise.
All products are shipped with regular documentation for transport and sale, valid for the 24-month warranty on defects compliance. In order to allow us to provide you with full assistance and coverage for damages during transport, please read the Behaviour upon Delivery section.
ArredoDesignOnline allows the collection of the goods from Monday to Friday from 8.00 a.m. to 12.00 noon and from 2.00 to 6.00 p.m. at the warehouse in Via per Sacile 160 a Francenigo (TV).
When filling out the order, selecting the withdrawal from stock, the customer will have one ADDITIONAL DISCOUNT only visible in the basket, which allows further savings.
Once the goods have arrived at the warehouse, we will notify you via email and telephone that the order placed is ready for collection.
We recommend you carry out the pick-up with appropriate means and also to rely on couriers specialized in the transportation of furniture.
At the time of the pick-up, we provide documentation required to transport or in case of pick-up by a courier we will send a copy of the documents via email to the address indicated in the order.
Once the goods have been collected, ArredoDesignOnline will no longer be responsible for damage or packages lost in transit.