Posizione

FAQ - Frequently Asked Questions

 

Do you have any stores?

We only sell our products online both in Italy and abroad ensuring the quality, the "Made in Italy" idea, the convenience in buying and saving.

Do you have a showroom?

We can gladly accompany our customers at the showroom of the local businesses in our area, for a guided tour by appointment and without obligation. At our office you can see the samples of the materials on our site, but we do not have furniture because we sell exclusively online.

I have problems viewing the site

Using outdated browsers like Internet Explorer 7 may cause display problems, in this case simply update your browser to a more recent version, or install new free browsers like Google Chrome or Mozilla Firefox. Our e-commerce will also work with mobile iOS devices (iPad, iPhone) and Android.

What kind of advice do you offer?

We offer advice via email or telephone contact, Customer Service is available free of charge, to offer advice and respond to the various doubts and questions regarding the products offered on the site, from production to delivery, explaining in detail the various processes: placing an order, creating a décor setting, combining old and new furniture

Who produced this article?

We are authorized by all companies to offer and sell the products through our e-commerce. In some articles we indicate the manufacturer and in other cases we do not mention brand names but we always guarantee the originality of the Product. Moreover, for each Product there is a link that allows you to view the entire collection of the manufacturer, choosing different items but combined between them thanks to the uniformity of colours and finishes

Where can I find the colours, finishes, and categories of coating?

All product sheets have a table titled "Show Colours" placed at the end of the various options.

How can I check the veracity of the colour I see on the screen?

All samples of the various collections proposed in our site are delivered to us with extreme care and importance and are restricted to our offices. These samples are an important business for us, in fact, they are reproduced on the site by modern digitizing tools to convey to the customer the veracity of all samples.

What are the delivery times?

The units are made to order by the manufacturers, as we are dealing directly without other intermediaries. 4 weeks are the estimate time for the production. Subsequently the furniture is delivered to our warehouse. The employees in the logistics office will check the various packages and hand them to the carrier specialized in furniture delivery. Delivery times may vary according to the various locations, both Italian or foreign. Delivery times are provided for each product.

Are the units assembled?

Normally, our items are delivered unassembled, but there are also articles which by their nature are delivered assembled. We therefore recommend to ask from time to time if not specified in the item description, in order to avoid any problems at the time of delivery.

When is the customer notified on the day of delivery?

The exact day of delivery may be agreed upon with the courier when you are contacted by telephone by the carrier. When ordering, we cannot give an exact delivery date, but we can estimate the week. Later we may be able to notify the customer and give him/her a precise period of 2-3 days when the courier will contact them by phone for the delivery of the goods. The courier will inform the customer a few days before by phone for the delivery of the furniture. The phone call is necessary in order to determine the day and time of delivery.

What is the difference between street level delivery and home delivery?

The street level delivery takes place in front of your house and it includes the delivery of smaller furniture such as outdoor furniture, garden, small cabinets, or small mirrors. Delivery to the floor instead is done directly in the house and covers all the furniture such as sofas, beds, wardrobes, tables, kitchens. The furniture is placed in the house, unpacked and carefully checked by you and by the courier. More details can be found on the shipping page.

If the goods I get are damaged, what should I do?

If at the time of delivery there is visible external damage to the goods, they must be immediately refused by affixing to the transport document a label saying "DELIVERY ACCEPTED ON RESERVE BECAUSE OF DAMAGED, WET, UNSUITABLE PACKAGING". If the packaging is suitable but you suspect something may be off, we recommend you to write on the transport document the following words: "ACCEPTANCE SUBJECT TO INSPECTION" and in case you realise the product is damaged upon opening the package, we require the immediate sending of photos proving the damage occurred and a signed copy of the packaging subject to control. Only in this case the company A & D S.r.l. will respond regarding the damage occurred to the goods delivered. The detailed procedure to follow is explained in the Behaviour upon Delivery section.

Can I pay by cash?

No, by corporate decision clients can no longer pay cash on delivery.

Can I pay by credit card or Paypal?

Yes, we accept payment by credit card and via the secure payment method PayPal.

How do I know when you get the check?

When we are notified by the bank of the receipt of the payment, we will send an email of thanks to the customer and we will start the production of the goods by issuing an invoice or receipt (on account or balance) of evidence of payment.

Is installation included in the price?

The assembly is included in the price that we propose. This service is at the express request of the customer and will vary according to the type of furniture purchased and the delivery destination. More information and details can be found on the page Installation Instructions.

Is shipping included in the price?

Yes, all our prices are inclusive of VAT and transport on Italian territory. Exceptions are for smaller islands for which a small surcharge will be applied. As for EEC or EXTRA-EEC sales, the shipping charges may vary based on the country of destination and are calculated in the final basket.

Do the prices include VAT?

All prices displayed on our site include VAT and transport. VAT is recorded separately in case the customer is a foreign firm on the basis of EEC Article 41, or both a client and EXTRA-EEC might enjoy VAT exemption as per art. 8.

What is the price of the product that I am interested in?

The price of the article is obtained by configuring each product according to your personal taste (clicking on the options of choice such as size, colour, type of fabric) and after completing the choice you must click on the item "add to cart" to check the price obtained. If you are a foreign customer, you should specify the destination country because the price will be raised by the cost of transportation and any customs charges.

If I order multiple articles am I entitled to an extra discount?

The extra discount is granted not by the amount of items ordered but according to the order amount: a further discount is automatically activated when your order reaches certain sums which can vary over time.

Do you provide spare parts or replacement for items not purchased from your website?

Yes, we are available to provide spare parts even for items not purchased on our website, provided that the customer takes responsibility regarding the compatibility of the piece ordered from us with the one in his possession.

Can I change my billing or shipping address later?

The data for obtained from the billing information filled out when placing an order can be changed up to the time the completion of the order is communicated by A & D which entails the issuing of the relevant tax receipt / invoice.

Can the recipient / holder be different from the place of dispatch?

The shipping point can be different from the consignee / holder of the invoice / receipt and this can be changed until the time when it is notified that the goods are ready for delivery with the issuing of relative transport document.

I've completed the order but have not received confirmation of its execution

It may happen that the e-mail confirmation will be seen from the e-mail system but not delivered to the customer or be considered as a form of spam and blocked by the mail server. In these cases our advice is to contact us at our Customer Service number 0434/1750013 or send us an e-mail reporting the problem to one of our email addresses that you can find on our site and we will immediately re-send the e-mail with the order you placed.

How much time do I have to decide whether to change my order (e.g. colour, size)?

The customer can change their order within 3 days of receipt of confirmation that the order was received or in any case before they pay which determines the start of the production. Any exceptions will be agreed individually if the item chosen allows it.

Why do I have to enter the tax code?

The tax code is required in order to comply with obligations under Italian law which asks for tax codes to be specified in each invoice. In addition, there is Article 21 of Decree 78 of 2010, issued by the Italian government which requires merchants to create a list of customers who have operations purchase of more than € 3,600.00 and send it, with all the so-called “spesometro” (spending metre) to the Italian Revenue Agency. As for sales to foreign citizens, we require the place and date of birth as they do not possess a valid tax ID. However, we would like our customers to know that we use the data collected with the utmost respect and confidentiality, and exclusively for the purposes provided for by the law.

Can I order a product for long-term delivery (a few months)?

You can order a product and delivery can occur after a few months, in order to confirm the price of the current promotion. We receive the order and as per our practice to confirm the purchase, we require a down payment of the total price or the full payment of the fee from the customer. As for the date of delivery, the customer is alerted to the receipt of the order. If in the meantime the house or room is not ready yet, you can postpone the delivery of even a few days.

What kind of documentation is issued for tax purposes?

We issue the tax receipt in the case of sale to private customer and invoice if the purchaser is a company or in the event that the private customer requests it. Both the receipt and the invoice documents are valid for the standard 24-month warranty for any lack of conformity.

After the purchase, how long are the goods covered by warranty?

All products sold by A & D S.r.l. are covered by conventional 24-month guarantee of for defects in Compliance to Legislative Decree no. 24/02 to the extent that the item is used correctly, respecting its intended use. To use the warranty, the customer will have to keep the invoice (or transport document) that he/she will receive together with the purchased goods.

How are the costs of export and VAT to Switzerland managed?

If the shipment is made to Switzerland, the costs are borne by the export company A & D as we sell with the clause GOODS CLEARED THROUGH CUSTOMS, while the Swiss VAT is paid by the end customer along with the import tax that varies according to the value of the goods.

What is the VAT charge for intra-Community companies?

If the purchase is made by a company within the Community, the bill will be issued without VAT exemption as per art. 8, while if the buyer is a private customer, the bill will be issued regularly with VAT.

Does your site provide for the purchase of furniture with the benefit of tax credit?

Yes, our site provides for the purchase of furniture with the benefit of the Bonus Furniture which provides the opportunity for those who are renovating their house to deduct 50% of the cost until 31/12/2015.It is very simple to access: all you have to do at the time of order is to specify that you want to take advantage of the bonus. Then you will be invoiced in advance for the full amount of the provision to be presented to the bank for payment by bank transfer and it will be immediately applied to withholding tax in favour of the buyer.