BEHAVIOR UPON DELIVERY
In order to allow us to assist and protect you in the best possible way, all the instructions listed below must be followed scrupulously step by step. In the event that these instructions are not properly followed, we will be unable to respond to any damage to the goods delivered.
The first thing you should do immediately after receiving the goods is to verify that the number of packages is as specified in the transport document. If the number does not match, please notify this on the transport document provided by the courier and give it back to them. Make sure that the packages are handled with care and attention during the unloading by the courier and they are not hit.
Following this, check the state of the packaging, which must be complete in all its parts including the closing strips.
If there are obvious damages to the packaging of the products, it is the customer's duty to indicate on the delivery note and on the courier's delivery note the condition of the packages in detail, specifying: refused for visibly damaged/wet/dented/torn packaging...
In this case the customer is also required to refuse delivery.
Any anomalies found on the product, after having removed the packaging in case it looked perfect in all its parts, must be notified within 8 days by e-mail or by telephone to our Customer Service.
In both cases we require a photographic and detailed documentation of both the packaging upon delivery and of the assessment of the damage.
We recommend you open the packages very carefully, especially when using sharp objects, as these can cause damage to the contents with easily recognizable marks. For large packages, we recommend handling them with more people to facilitate movement, always paying the utmost attention.
When assembling the items, it is important to handle packages with extreme care and to carefully follow the installation instructions.
It is also advisable to check the items before assembly as in case of any anomalies due to manufacturing defects, it is always advisable to stop with the assembly phase and photographically document any problems encountered and promptly notify us via e-mail or telephone to our Customer Service. The original packaging must be kept until the end of the assembly, as in case of replacement, we require that the items are re-packed using the original packaging.